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ORB Helpdesk

The ORB Helpdesk Officers are available to assist you with any user or technical problems you are experiencing with the International Online Record Book.

You can contact the ORB Helpdesk via:
Email at
Telephone on 1300 4 DUKES (1300 438 5371300 438 537), selecting option 1 for the Helpdesk

The hours of operation of the Helpdesk are Monday-Friday, 8.00am to 6.00pm AEST

While we have a number of people supporting the ORB Helpdesk, please understand that there are peak periods for telephone calls and you may not be able to speak to someone immediately. If your call ends up going to voicemail, all Helpdesk officers are on the phone. Please you leave your name, telephone number and a brief description of your issue and the officers will get back to you as soon as they can.

If it is a user issue (i.e. you’re not sure where to go to find something in the IORB) and you don’t want to wait for a return call, you may wish to try the other resources we have:

For Award Leaders*

For Participants

* Because this is a system to be used globally,all countries running The Award are now required to use the sameterminology, which means some of our references have changed. Thenew terminology is used throughout the International OnlineRecord Book.

   • Award Coordinators are now referred to as Award Leaders.
   • Licensed Operators are now to be knows as Award Units.
   • State/Territory Offices are now referred to as State/Territory Award Operating Authorities.

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